The personal customer intimacy is crucial for a good customer relationship. This often correlates with the quality of customer loyalty and the profitability of the customer.
In today‘s business environment, particularly insufficient language skills lead to inhibitions and fears in the customer relationship. But there are also many other influences which prevent us from being close to our customers.
Engage with us to explore ways optimising your customer relationship.
By optimising your work processes in the office, you can make a significant contribution to efficiency.
Cost and time intensive processes, e.g. missing documents or delayed feedbacks of other departments, increase the processing times significantly.
Engage with us to find ways revealing waste and improving your productivity sustainably.
About grow – Guidance for Customer Relationship and Office Work
My aspiration when dealing with customers:
Even if the ways of communication have noticeably changed in recent years, our customers are still human beings and they want to be perceived as those.
During my professional career in the inside and outside sales, it was always important for me to forge a really good relationship to my customers. In the course of this, it was not only important to work professionally and accurately, but also to create a close relationship to the customer by especially including the personal level and forming a customer centric organisation. Thereby, I was always able to improve the business relationship in an ongoing direction, which was positively reflected in the sales figures as well as in the customer intimacy.
My guiding principles are:
- Understand the customer‘s problem and match it with your company goals
- Be proactive and cultivate a regular customer contact
- Be reliable and feel yourself responsible for your customer
- Even recognise the hidden opportunity of a complaint for your company
- Business economist (VWA), extra occupational training of three years
- Bilingual secretary (English/French)
- Several years’ experience abroad (England/France)
I gained profound experiences in creating good customer relationships once I had worked for international companies in different sectors, like chemistry, finance and electronic. Furthermore, I was able to become familiar with different office organisations and the possibilities to optimise processes.
I worked as an inside and outside sales representative, in parts also in charge of the sales figures. The findings gathered thanks to this experiences were the motivation for me to establish my new company “grow”.
Some customer and participant ratings:
I really appreciated working with you, especially because of your reliability, the speed you answered my requests as well as your kindness October 2013
Dear Karin, Thanks a lot for your Business-English lessons. The time was quite educational, and your concept is extremely promising. You always responded to the participants’ needs and this is very important regarding the learning success. I wish you all the best for the future and a lot of fun while teaching.
Great, varied and current topics, in which the interests of the participants are also taken into account and the learning content is implemented with appropriate exercises. Very good proposals concerning presentation techniques and procedures for the preparation of a short presentation using the example of products. Constructive and company-related discussion rounds support the learning and implementation of fluent conversations, with regard of the relevant vocabulary. Many thanks for all the in… Read more
I really appreciated your English lessons and they were neither boring nor barren. Karin has a very loose, fresh and pleasant way of communicating the content of a prepared lesson. I have learned a lot for myself and I can only recommend her way of teaching! Thanks for the great English language course, it really supported me a lot.
The way you deal with people as well as your know-how are remarkable. I hope that you will carry out an activity in the future, which is connected with France and with the language, that you master so well
Your English lessons were always a lot of fun, and I really felt comfortable in your courses. You always respond to the individual needs of your participants and even beginners do not have to be afraid, here. The topics are very interesting and rich in variety. I would attend your courses again at any time.